Month: August 2017

What comes first, thoughts or actions?

We’ve all heard the phrase, “As a man thinketh…so is he”. But are our thoughts everything?

An Uncommon “Ray” of Sunshine for the Airlines

He was an attendant on my American Airlines flight from Houston to DFW not too long ago, and he was on a mission to exceed expectations!

What is a “Trusted Advisor” Outside of Sales?

When we say trusted advisor, we naturally think of sales. But it goes beyond sales…